Privacy Policy

1. Information We Collect

We collect personal information that you provide directly when you place an order, contact support, or subscribe to updates. This may include your name, email address, billing details, phone number, device information, travel information, and communication history.

We may also collect technical data such as browser type, device information, IP address, page views, session activity, and other usage data necessary to maintain the website and improve user experience.

2. How We Use Your Information

We use your information to process and deliver eSIM orders, send activation details, provide customer support, verify payments, and maintain service quality. We may also use your information to improve our website, identify issues, and communicate important updates about your order.

We do not sell personal data. We only share personal data when necessary for payment processing, legal compliance, or service delivery.

3. Payment and Service Providers

Transactions are processed through secure payment providers. These partners may receive the information necessary to complete the payment, such as your name, billing address, and transaction details, in accordance with their own privacy policies.

We do not store complete payment card data on our servers unless explicitly required and permitted by our secure processing arrangements.

4. Cookies and Analytics

We may use cookies, web beacons, and similar tools to understand how visitors use our site, measure marketing effectiveness, and personalize website content where appropriate. Cookies may also help maintain basic functionality and remember user preferences.

You can disable cookies in your browser settings, but some website features may not work correctly or may be limited as a result.

5. Communication and Marketing

We may send order confirmations, support updates, technical notices, and service information by email or messaging channels. If you opt in to marketing communications, we may also send promotional information about offers, travel services, or partner products.

You can unsubscribe from marketing emails at any time using the link included in the message or by contacting us directly.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

It is your responsibility to keep your device, email account, and account credentials secure.

7. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain records as required by applicable law. When data is no longer required, it will be deleted or anonymized where practicable.

8. Third-Party Links

Our website may contain links to external sites, including partner services, medical information pages, or support resources. We are not responsible for the data practices, policies, or content of third-party websites.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data. If you wish to exercise such rights, please contact us using the detail below.

We may ask for verification before processing requests to protect your privacy and the security of your information.

10. International Transfers

Personal information may be processed in countries outside your place of residence, including where our service providers operate. We will take reasonable steps to ensure that such transfers are protected in line with applicable privacy requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal developments, or product improvements. Material changes will be posted on this page and, where appropriate, communicated directly.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

• Email: kontakt@doktorly.de
• WhatsApp: +49 152 000 0000